Village House

Please make yourselves familiar with our standard Terms and Conditions which are clearly laid out below. They are the general hostels industry standard conditions, and are applicable to all parties wishing to stay at Village House Singgahsana.

By making a reservation into and or putting up at Village House Singgahsana you are agreeing to be bound by these terms and conditions.

1. GENERAL RESERVATIONS

1.1. We reserve the right to decline a booking or to refuse entry to accommodate any person(s) or group who in our opinion, are not suitable to occupy. In this case no reasons will need to be given and the contract shall be discharge without further liability on either party.

1.2. If we are prevented by any circumstances beyond our control from making the accommodation available on the day of hire commencement, and cannot provide a suitable alternative, we will refund all monies already paid, but no further liability shall be accepted.

1.3. RESERVATION POLICY

1.3.1 A ‘booking' may be held in provisional status for a period of 4 days in good will. A 30% (rounded up to the next Ringgit) non-refundable advanced deposit is required in order to confirm this booking (thereinafter referred to as ‘reservation'). Failure to pay the aforesaid advance non-refundable deposit will result in cancellation of the booking.

1.3.2 The non-refundable deposits can be paid by cash or credit cards (Visa or Master Card only)

1.4 CANCELLATION POLICY

1.4.1 OUR CANCELLATION POLICY requires at least 7 days written notice (email or fax is acceptable) of cancellation prior to your arrival date.

1.4.1.1 For cancellations made more than 7 days prior to the arrival date (at 12 noon) the deposit will be forfeited.

1.4.1.2 If you cancel within 7 days of the arrival date (at 12 noon) or fail to take up your reserved accommodation for whatever reason, you will be liable for your 1 night's accommodation at Village House Singgahsana . This charge will be on top of the advanced non-refundable deposit paid.

1.5. By giving us your credit card details you are authorising us to use this as security for your reservation, your accommodation, your unpaid cancellation charges (if any) and or unregistered extra guests.

2. ARRIVALS/DEPARTURES

2.1 Our check-in time is at 1300 hours and our check-out time is at 1100 hours.

2.2 Late check-outs may be available upon prior arrangement; please liaise with the Front Office Desk to discuss this option.

2.3 Guests are expected to check-in within 6 hours of their flight ETA. Please advise Village House Singgahsana of any delays beyond this time.

3. Village House Singgahsana PROPERTY

3.1 On check-in all guests will be provided linen and keys/smart cards. These items are the property of Village House Singgahsana and are to be returned on check-out. Guests are required to pay a refundable deposit of RM50.00 per. bed/room.

3.2 For the lost or damaged of the following items, the charges are:-

• RM20 for a room key;
• RM80 for the linen;
• RM20 for the access card; and
• RM30 for towels

 

3.3 Any damages, lost and or removals (of keys, smart cards, linen or fixtures and fittings) will be charged to the individual concerned, or if appropriate, the Group Leader and the same will be charged to your credit card.

3.4 The Village House Singgahsana Management reserves their absolute right to have access to rooms for the purpose of maintenance, cleaning or any other reason deemed appropriate.

4. PERSONAL PROPERTY

4.1 Village House Singgahsana does not accept liability for the death, sickness or injury to any guest or for the loss, theft or damage to any guest property however sustained or caused.

4.2 It is the responsibility of the guest to ensure that their belongings are secure at all times.

4.3 Guests are welcome to make use of the safe deposit box at the Front Office.

5. PETS

5.1 Sorry, pets are not permitted in Village House Singgahsana at any time except Guide Dogs.

6. HOUSE RULES

6.1 Honeymoon Suite, Double Room and the Twin Share Room is for the maximum of 2 persons only. Family Room is for the maximum of 4 persons only. Any additional occupant may be accommodated in the same room (dependent on the size of the room) and an extra ‘bed charge' will be levied but subject to availability

6.2 It is the responsibility of the guest to ensure that his/her behaviour does not detrimentally affect the comfort or safety of other guests in the building.

6.3 We reserve the right to repossess the accommodation at any time where any damage or inappropriate behaviour has occurred. In such a case we shall not be liable to make a refund of any portion of the amount already paid.

6.4 Village House Singgahsana Management stresses that the usage, possession, trafficking of illicit drugs is a serious offence in Malaysia , and may carry the death sentence.

6.5 Village House Singgahsana has a strict no-smoking policy.

6.6 In the dorm rooms, the quiet time for sleeping is from 2230 hours to 0700 hours. Out of courtesy to fellow travellers, please be very quiet if you come in late or leave early. Listening of music or radio should be with headphones.

6.7 Village House Singgahsana subscribes to eco-friendly ideals and guests are requested to avoid waste and to be economical in their use of electricity and water. Kindly deposit any waste that cannot be avoided into the appropriate waste baskets.

6.8 Please do not store food in your rooms, these attract bugs.

6.9 DO NOT use your own sleeping bags at any time whilst at Village House Singgahsana.

6.10 Consistent with local custom and practice all footwear MUST NOT be worn within Village House Singgahsana and are to be left at the designated storage areas.

6.11 Guests are expected to leave their beds/rooms in a reasonable state and if not may be charge an extra cleaning fee as deemed appropriate by Management.

6.12 All bed linen is provided; you will however need to bring your own toiletries. Towels are not provided for dorm beds.

6.13 Facilities within Village House Singgahsana are strictly for guests of Village House Singgahsana . Access to Village House Singgahsana is restricted only to in-house guests at all times.

7. Village House Singgahsana reserves the right to amend add or delete any of the terms and conditions herein whenever appropriate without any notice whatsoever.

18July2005/26March2006